At Brown Petalee Foods Pvt Ltd., the home of TAC
Delights, we’re dedicated to delivering wellness-infused indulgence in
every bite. If you’ve received the wrong product, something arrived damaged, or
you have a concern about your order, please review our simple and transparent policy below.

Incorrect Item Delivered

If you happen to receive a product that isn’t what you ordered,
don’t worry - we’ll make it right as quickly as possible.

Here’s what to do:

1. Submit a Request:
   Email us at hello@tacdelights.com within 3 days of delivery and include:

• Your order ID
• Clear photos of the item received

1. Our Review:
   Our support team will assess your request within 48 business hours.
2. Product Pickup:
   Once approved, we’ll arrange a pickup through our courier partner.
3. Alternate Return Option:
   If reverse pickup isn’t available in your area, we’ll guide you with an alternate return method.
4. Replacement or Refund:

• If the correct item is in stock, we’ll dispatch it promptly.
• If unavailable, a full refund will be issued to your original payment method.

We pack each product with care, but if your order arrives damaged,
we’ll take care of it.

1. Submit a Request:
   Write to hello@tacdelights.com within 3 days of delivery and share:

• Your order ID
• Photos of the damaged product and packaging

1. Our Review:
   Your request will be reviewed within 48 business hours.
2. Pickup & Return: If approved, we’ll schedule a pickup of the product.
3. Alternate Return Option: If pickup isn’t possible in your location, we’ll provide simple return instructions.
4. Replacement or Refund:

• A replacement will be sent if the product is available.
• If it’s out of stock, we’ll process a full refund to your original payment method.

We’re unable to process returns or replacements if:

• The product has been opened, used, or tampered with
• Original packaging (including seals, labels, or boxes) is missing
• The request is made more than 3 days after delivery
• The product is marked as non-returnable on the website

You may cancel your order before it has been processed or shipped by writing to hello@tacdelights.com..
Once an order is processed or dispatched, it cannot be cancelled. If your
cancellation is successful and payment was made, a full refund will be
issued to your original payment method.

1. We offer FREE Shipping on orders above a minimum amount, which will be displayed at checkout.
2. Cash-on-Delivery is also available. Shipping charges, if any, will be shown
during checkout and are final.

1. We strive to provide accurate product and pricing details.
However, occasional errors may occur.

2. Prices are confirmed only after your order is placed. If we find a pricing
error, we reserve the right to cancel or decline any orders, unless the product
has already been dispatched.

3. In case of a pricing discrepancy, we may contact you for confirmation or
cancel your order and inform you accordingly.

4. If an order is cancelled after payment, the amount will be refunded to your
original payment method.

5. Pricing and availability are subject to change without notice. Promotional
offers and discounts may be limited to specific categories and may not apply
site-wide. Coupon codes may also have restrictions on certain products.